Communication Needs at an Inpatient Psychiatric Hospital

January 4, 2017

This poster was presented at the 29th Annual U.S. Psychiatric & Mental Health Congress, held October 21-24, 2016, in San Antonio, Texas.

Electronic health records (EHR) are an important piece in the provision of care to psychiatric patients at an inpatient psychiatric hospital.  An EHR is an important means of communication between team members at a facility.  The purpose of this mixed design descriptive study was to explore one particular inpatient psychiatric hospitals' EHR and any issues with communication among members of the healthcare team.  The main goal of the study was to identify any gaps in communication from an electronic record standpoint in order to identify and formulate interventions to improve this process.  A convenience sample of physicians, nurse practitioners, and nurses was utilized. All of the participants were users of the current EHR. Analysis of Variance (ANOVA) statistical tests were run on the quantitative portion of the survey and did not yield any statistically significant findings.  However qualitative information yielded some concerns for the hospital.  Participants identified issues with a lack of training in the use of the current EHR, as well as a lack of communication when changes were made which had an impact on the documentation of patient care.  Once these findings were shared with the executive leadership team at the hospital, the agreement was expressed that training could be developed and delivered by the department of staff development.  In addition, the leadership team agreed to review and revise how communication is shared across the hospital when changes are made to the EHR.  The potential healthcare impact is an improvement of patient care services.

Karen Lipford, PMHNP-BC, EdD, DNP
Sponsoring Organization: 
Presented By: 
Karen Lipford, PMHNP-BC, EdD, DNP, Troy University, Troy, AL
Treating the Whole Patient